Frequently Asked Questions

A serum is a skincare product you can apply to your skin after cleansing but before moisturizing to deliver powerful and impactful ingredients directly into the skin.

Facial serums are designed to target specific skin care concerns, like dullness, uneven skin tones, and wrinkles.

Yes, we encourage using a moisturizer after applying our product to help retain moisture and provide extra nutrients.

For hydrating and revitalizing skin, apply 4-6 drops every morning and evening after cleansing routine. Distribute this matcha-powered serum evenly over the face, neck, and décolleté. Follow with moisturizer.

Yes, our facial serum is safe and gentle enough to use daily. Skincare experts strongly recommend that you include it in your daily routine.

Morning or evening, both work. We suggest that you cleanse your pores beforehand.

Domestic Shipping:

Standard (5-8 Business Days): $8
Express (3 Business Days): $25

Orders are processed within 3 business day(s) excluding weekends and public holidays. Once the item has been handed to the delivery carrier, a tracking number will be sent to the customer.

After an order is submitted, processing begins and the order cannot be canceled. If there are questions about canceling an order, please contact us.

In the case of delayed processing, customers will have the option to cancel their order for a full refund. Shipping provider delays do not fall under the seller’s liability. For delayed orders, please first contact the shipping carrier for the item’s status.

Orders cannot be shipped to a P.O. Boxes. 

The TSA (Transportation Security Administration) has restrictions on what items can be shipped through air transportation in the US. As such, any unauthorized items for shipment may require a different shipping method.

All sales are final, returns are not accepted.

MATCHA MCENTEA is not liable for the lost or damaged products after the order has been placed in the hands of shipping carrier. If your product has arrived damaged reach out to us so that we may assist you in filling a claim with the shipping provider.